npower device collection

Npower Device Collection & Support: Step by Step Guide


Step 1 : Once you’ve received an SMS stating that your  Npower device is ready for pickup – it will specify a date and Pick up centre. Make sure you show up to collect your Npower Device! If you are yet to receive this SMS, it means your device is not yet ready and you will be contacted once it is. Note: To receive this text message, it is important you deactivate the Do not Disturb function on your device. To do this, carry out the following:

  • Text START to 2442 on 9Mobile (Etisalat)
  • Text ALLOW to 2442 on MTN
  • Text CANCEL to 2442 on GLO
  • Text ALLOW to 2442 on Airtel

Step 2: On the pick up date, go to your pick up centre with your BVN Slip, a valid ID, a pen and the Npower Device SMS you received. Once you;re at the centre, you will be guided with instructions on how to wait and be called up.

Step 3: Present your BVN Slip and Valid ID to the officials present at the pickup centres. You will then be issued a document. Read through the document carefully and sign it.

Step 4: You will be issued with your device. Congratulations.

npower device steps


Are you having issues with your Npower device? Or do you need Support for your Npower Device? Samsung, AfriOne, etc. Check the list below for where to fix it by state:

State City Company Name Address Number Email
Abuja Abuja Best Service (RAYA) Plot 215 Ademola Adetokunbo Crescent. Abj 0800-7267866 [email protected]
Abuja Abuja Ensure Services Amma Center Plot 1400/1401, Abuja 0800-7267866 [email protected]
Abuja Abuja MIDCOM 16, Gwani Street, Opposoite Cheesbury Hotel, Zone 4. Abuja 0800-7267866 [email protected]
Akwa I bom Uyo COOLEX 148 Aka Road, Uyo. Akwa-lbom 0800-7267866 [email protected]
Bayelsa Yenogua Prosco Isaac Boro, Yenogoa, Bayelsa 0800-7267866 [email protected]
Cross River Calabar Purefix Atekong Drive, Off Marian Rd 0800-7267866 [email protected]
Delta Warri ONIGX Plot 34 Airport Road, Warri. Delta State, Nigeria 0800-7267866 [email protected]
Edo Benin Investec 35 Airport Road, Benin city, Edo State 0800-7267866 [email protected]
Ekiti Ado-Ekiti Micheal Sarah Ventures Plot 15, Block E, Secretariat Rd, Beside Stanbic IBTC Bank, 0800-7267866 [email protected]
Enugu Enugu Fine Brothers 6 Market road, Enugu 0800-7267866 [email protected]
Kaduna Kaduna Jolis 7 Ahmadu Bello Road, Kaduna 0800-7267866 [email protected]
Kano Kano Investec 30 Beirut Road, Kano 0800-7267866 [email protected]
Kwara llorin Best Service (RAYA) Shopping Mall, Fate Rd, llorin 0800-7267866 [email protected]
Lagos Apapa Investec Apapa Shopping Mall, Apapa 0800-7267866 [email protected]
Lagos Ikeja Cellular Service Limited 4Jodesho Street, Ikeja, by Computer Village 0800-7267866 [email protected]
Lagos Ikeja Best Service (RAYA) 22b Akinola Cole, Off Adeniyi Jones 0800-7267866 [email protected]
Lagos Isolo Ensure Services Afprint Industrial Estate, 122-132 Oshodi-Apapa Express Highway, 0800-7267866 [email protected]
Lagos Ojuelegba Best Service (RAYA) 77 Ojulegba Rd, Ojulegba, Lagos 0800-7267866 [email protected]
Lagos Opebi Mstores Limited 22 Opebi Road, Ikeja, Lagos 0800-7267866 [email protected]
Lagos Victoria Island Best Service (RAYA) Plot 18, By Caleb Infl School. Providence Rd, Lekki Ph1, Lagos 0800-7267866 [email protected]
Oyo Ibadan Cellular Service Limited Oppposite Uni Ibadan Gate, Ibadan, Oyo 0800-7267866 [email protected]
Rivers Port Harcourt Best Service (RAYA) 30 Okporo Road, Opp Callus Miller 0800-7267866 [email protected]
Read More:  Can you Solve this?

npower device support centres


Message from Npower about Npower device collection and Npower Device Collection Centres

In Lagos and Abuja, some people in Lagos have gotten SMS in terms of them coming to pick up. And so at last night, the last meeting we had those who have been marked will go to lick up centers for example ought to have receive SMS to go there. Choose your Npower Device HERE

Every device for batch A except tecno and speedstar. Tecno is coming towards August but speedstar just delivered, they have not offloaded but they have reached the warehouse, imagine all that journey you saw in the video hasn’t even started.

Others like Samsung, floss, Afrione e.t.c have left warehouse and have been taken to pick up centres and they are partnering with MTN. So the devices for Lagos Abuja batch A are already with MTN But no update for other states yet. Read about Npower teach updates!

npower device collection


-Device collection has started in Lagos, Abuja and other states!
-Npower has started sending SMS to volunteers to go and collect
-There are some documents you will need to take along in order to collect
-Techno and Speedstar are not ready yet
-Samsung, RLG, Zinox, Afrione and Floss are readily available
-Every activities on your device will be tracked and monitored
-You MUST work with the device and read the resources everyday or else you will be sanctioned
-The collection center is MTN centers nationwide
-Mtn is giving out one year free internet connectivity- Afolabi

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Many people have been asking about the devices, some have asked because they are excited, some others have just been rude and accusatory. Important to note: Click here to view the Updated list of shortlisted names (2017)

Now you all know the Federal Government of Nigeria entered into an Asset Finance Agreement with the Bank of Industry to provide devices. There are 8 vendors preapproved by the Bank of Industry to deliver those devices.
Some of those vendors have delivered their devices, some other vendors have not. Some of the vendors that have delivered have delivered just a percentage and will be delivering the remaining shortly.

Now for the devices that have been delivered, a team is currently pre-loading each device with over one million resources which includes videos, textbooks and so much more. The Network provider giving the free one year internet will also take a stab at the devices. Read recruitment news here –

No one is trying to stop the devices from getting into your hands. All parties are working assiduously to ensure that the devices get into your hands in the shortest time possible.

npower device collection

So when we ask you to be patient, be patient. It is working together for YOU! Read about Npower News

Abuja: Plot 2784, Shehu Shagari Way,Maitama, Abuja (MTN Service Centre, Maitama)


Also published on Medium.


  • Zekeri Gloria ojochogwu November 23, 2017 at 10:25 am

    Hi,my Npower coordinator. My name is zekeri Gloria ojochogwu am from kogi state Ankpa local government area of the state. Am here to inform the Npower coordinator concerning my device I got a text from device distribution center that I should come down to the distribution center for my device collection and I went they and receive it successful so on my way back to my residents which is Ankpa between the ofejiji ayingba road to egume army rubber track me on the vehicle and collect my device and I went back to the distribution of the and I was told to send me through Npower email. So please sir help me out I don’t know what to do. My name once again is zekeri Gloria ojochogwu thanks.

  • Odebunmi Abayomi October 18, 2017 at 12:39 am

    Thought they said the device comes with a year free internet connectivity. No data on my own anyway

    • Author October 18, 2017 at 5:41 am

      It does come with 1 year free internet. Report at the centre you collected the device at. They should be able to rectify it

  • Usu Dorcas Ashilu October 15, 2017 at 7:12 am

    I have mistakenly delete my pick up message for the device in my phone. please help what can I do?

    • Author October 17, 2017 at 5:25 am

      Find out the device pick up location in your state and go there. If that fails, report to the Npower office in your state

  • Ayanyinka Margaret October 10, 2017 at 4:16 am

    I have not gotten any SMS and I belong to batch A working at st Matthew pry school in ondo.kindly help me out.

  • Emem Efiong Ebreso October 2, 2017 at 9:12 am

    I have not received sms for my device collection till now. I belong to Batch A and I selected “AfriOne 2-in-1” device. I am serving in Community Comprehensive Secondary School, Four Towns, Abak Road, Uyo, Akwa Ibom State. Many of colleagues have received the sms for collection of the device in Uyo since Thursday last week. Please, help! Thank you for the opportunity given me so far.

  • sani Ibrahim October 2, 2017 at 8:05 am

    those who have select Npower brain device when are we collected

  • oladele folasade ebunmi September 29, 2017 at 7:28 am

    What about we that seleCted speedstar and Npower later Changed it to RLG, whiCh I don’t like.Can we be given what we seleCted (speedstar)

  • Azeez Sherif September 26, 2017 at 4:45 pm

    my name is Azeez Sherif, I am batch A npowerteach 2016, I have not gotten my device and I haven not been text messaged regarding the situation of my non collection and receiving of a text message. I will so much appreciated it if I can be updated on the latest about the devices collection. Thanks in anticipation.

  • GABRIEL THOMAS September 26, 2017 at 10:31 am

    What of those in Adamawa and Borno State??

  • james September 5, 2017 at 7:20 am

    what about those of us in Kogi state? how long would it take and where is the point of collection? thank you.

Comments are closed.